KULA STUDIO - PRIVACY POLICY

Kula Studio is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Payment and billing details (processed securely via third-party providers)

  • Emergency contact details

  • Health or injury information relevant to class participation

  • Booking, attendance, and membership history

  • Communications with us (emails, messages, enquiries)

We only collect information that is reasonably necessary to operate our studio and provide our services.

2. How We Use Your Information

We use your personal information to:

  • Manage memberships, bookings, and payments

  • Communicate studio updates, schedules, and important notices

  • Ensure your safety and wellbeing during classes

  • Provide customer support

  • Meet legal and regulatory requirements

We may also use your contact details to send occasional studio updates or marketing communications. You can unsubscribe at any time.

3. Health Information

Any health information you choose to share (such as injuries, pregnancy, or medical conditions) is treated as sensitive information and is collected solely to support safe participation in classes.

You are not required to provide health information unless it is relevant to your safe participation in classes. Any health details you do choose to share will be treated confidentially and used only by our instructors to help tailor your experience and ensure your wellbeing.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure systems and trusted third-party platforms (like Momence and Squarespace) to manage bookings and payments.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After that, we will securely dispose of or anonymize your information.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Our instructors and staff, to support your studio experience

  • Trusted service providers who assist with our operations (e.g., payment processors)

  • Legal or regulatory authorities if required by law

In all cases, we ensure that these parties are required to protect your information and only use it for the purposes we have specified.

6. Your Rights and Choices

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate information

  • Withdraw consent for certain uses of your information

  • Request deletion of your personal data where it is no longer required

To exercise these rights or if you have any privacy-related questions, please contact us at hello@kulastudio.co.nz.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about how we handle your personal information, please reach out to us at:

Kula Studio
Email: hello@kulastudio.co.nz
Address: 14/22 Welles Street, Christchurch Central, Christchurch, NZ